Bakery school cancellation policy TERMS & CONDITIONS
By booking any of our courses you agree to abide by our terms and conditions.
Ingredients, utensils, knives, equipment and carrier bags are provided for all courses. Some food/meals can be included in the course cost – please see appropriate course details for further information.
We reserve the right to make amendments to course content and recipes without notice.
All minors under 16 should be accompanied by a full paying adult unless agreed in writing by us.
All minors under 14 to be accompanied by a full paying adult under all circumstances
Children’s courses; any child booked in to our kids workshops must have a responsible adult on site for the duration of their course.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes. Sensible, casual clothing is sufficient for our courses.
We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option. We will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.
Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc. Lateness:
it is essential you arrive promptly for your workshop. We pack a lot of baking into our time together!
If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance. Payment:
All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
Delivery – Workshops & Gift Vouchers:
Upon successful completion of an online order with us you will receive confirmation of your order by email to your nominated email address. Gift vouchers codes will also be sent via email and you will be able to download a PDF of a gift voucher at this time (please bear in mind that you will have to manually write your voucher code and expiry date on the gift voucher. Without the voucher code, the recipient will not be able to redeem the gift voucher).
Oxford’s Bakery will not accept responsibility for the loss of any personal possessions.
Acceptable usage of course content:
Recipe booklets and reference materials are provided to support students in their ongoing development as incredible bakers and are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Oxford’s bakery. If in doubt, please ask about what is and isn’t acceptable usage. Cancellations:
To request a cancellation you must provide us with written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:
Course cancellations more than 14 days from of the start of your course
You may request a change of course date up to 14 days before the start of the course and we will happily transfer you to another course date, subject to availability, without cost.
You may also request a refund up to 14 days before the start of the course you have booked.
Course cancellations within 14 days of the start of your course Most bookings for courses at Oxford’s Bakery are made months in advance. It is therefore often hard for us to resell any places within 14 days of the start of the course, and any cancellations within this time can result in lost revenue that can affect our ability to deliver quality courses.
If you wish to reschedule your course within 14 days of the start date, we will accommodate you, however a processing fee of £10 will be charged.
If you wish to cancel your booking within 14 days of your course, you will forfeit your course fees. If we are able to resell your place, we will reimburse you with your course fee minus a processing fee of £15; however, if we are unable to resell your place, you will not be reimbursed.
If a person that is booked on a course fails to attend for any reason, they will not be entitled to a refund or a rebooking of another course.
We strongly recommend travel insurance that will cover your costs in the event of you being unable to attend your course. Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc.
Gift vouchers and donated courses [ie raffle prizes)
Refunds are not available on gift voucher purchases, nor can gift vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement. Gift vouchers are valid for 1 year from their date of purchase. Cancellations by Oxford’s Bakery
We are entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
No refund will be made if you fail to attend all or any part of a course (and we are unable to reallocate your place).
All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.
We do not store credit card details nor do we share customer details with any 3rd parties. Your contact details are never put into a mailing list and are stored only in any correspondence between ourselves.